Return Policy
Welcome to Excessmart. We aim to provide a smooth shopping experience with clear and fair delivery and return policies.
🚚 Delivery Policy
- We deliver all over Bangladesh.
- Delivery time: 2–5 working days (may vary by location).
- You will receive a confirmation message after placing your order.
- Orders are processed within 24 hours after confirmation.
- Delivery is handled by trusted courier services.
Delivery Charges
- Delivery charge may vary based on location and product type.
- Any applicable charges will be informed during order confirmation.
📦 Order Processing
- Orders are processed on working days only.
- Orders placed on holidays may be processed on the next working day.
- Please ensure correct address and phone number for smooth delivery.
🔄 Return & Exchange Policy
We want you to be fully satisfied with your purchase.
Eligible Returns
You can request a return or exchange if:
- Product is damaged or defective
- Wrong product is delivered
- Size or item issue (if exchange is available)
Return Conditions
- Product must be unused and in original condition
- Original packaging must be intact
- Return request must be made within 3 days of receiving the product
❌ Non-Returnable Items
- Used products
- Items without original packaging
- Clearance or discounted items (if mentioned)
🔁 Exchange Process
- Contact our support team within the return period
- Share order details and issue description
- Our team will guide you through the exchange process
📞 Support
If you need help, contact us:
📧 Email: support@excessmart.com
📞 Phone/WhatsApp: +8801XXXXXXXXX